Refund policy

We want you to love your SEVEND6 APPAREL CO. If something isn't right, we'll make it right.

1. 30-Day Returns & Exchanges

You have 30 days from delivery date to request a return or exchange. If there is a flaw in the garment or print, you will need to notify SEVEND6 APPAREL CO within 5 days of receipt.

To be eligible:

  • Item must be unworn, unwashed, and unaltered
  • Original tags must still be attached
  • No deodorant marks, perfume, pet hair, or smoke odor
  • Must be in original packaging if possible

How to start: Email info@sevend6.com with order # and the reason for your return request. We'll send you a prepaid return label or instructions within 24 hours.

2. Refunds

  • Full refund to original payment method once we receive and inspect the item — usually 5-7 business days after it arrives back.
  • Original shipping is non-refundable unless the return is due to our error.
  • Sale items marked Final Sale are not eligible for refund or exchange.

Return shipping:

  • Defective / wrong item / our error: We pay. We send a prepaid label.
  • Wrong size / changed mind / didn't like fit: Customer pays return shipping. Cost will be deducted from refund if you use our label: $7.99 domestic.

3. Replacements for Defects or Wrong Item

If you received the wrong item, wrong size, or a defective item (bad stitching, hole, misprint, broken zipper), we will replace it free and cover all shipping.

  • Report within 7 days of delivery with a photo.
  • We will ship the replacement once the item is returned to the store.
  • If replacement is out of stock, you can choose another item of equal value.

This does not include normal wear, shrinkage from improper washing, or damage from not following care instructions.

4. How Long It Takes

  • Return transit: 3-7 days
  • Inspection: 1-2 business days
  • Refund to your account: 5-7 business days after inspection (depends on bank)
  • Exchange shipment: Ships within 2 business days of receiving return

5. Lost / Damaged in Transit

If your package shows delivered but you didn't receive it, contact us within 5 days. We'll file a carrier claim and reship or refund once carrier confirms.

If package is damaged in transit, send us a photo of the packaging within 48 hours.